Sometimes clients have issues getting into their online proof gallery, and after logging in, it will take you back to the homepage. The reps for my website confirmed that it’s not a technical issue w/ the website, and rather that it is a cookie issue w/ the internet browser.
Try using a different browser. Sometimes antivirus program settings are part of that problem too. Here is some information I found from searching the web;
Most Web browsers will automatically accept cookies by default. Occasionally, software updates or other installations can modify your cookie settings. If you are having trouble saving items to your cart or logging in to your account, you should check to be sure your browser is still set to receive cookies and that your security settings are configured to an acceptable level.
To verify your browser’s Cookies settings:
On the PC:
- In Microsoft Internet Explorer 6.xClick Tools | Internet Options | Privacy tabUse the slider bar to set your cookie preference. Alternatively, click on Advanced to set your cookie preferences.Recommended Setting: Medium
- In Microsoft Internet Explorer 7.xPress the Alt Key, then click Tools | Internet Options | Privacy tabUse the slider bar to set your cookie preference. Alternatively, click on Advanced to set your cookie preferences.Recommended Setting: Medium
- In Netscape 7 or higherClick Edit | Preferences | Privacy & Security | Cookies. Select Enable all cookies. You may also select “Ask me before storing a cookie” if you want to be prompted first.
- In Firefox 1.xClick Tools | Options | Privacy tab | Cookies. Select ‘All sites to set cookies’. Click the Exceptions button to allow or deny specific sites to store cookies on your computer, regardless of the global settings.
- In Firefox 2.x or higherClick Tools | Options | Privacy tab. Select ‘Accept cookies from sites’. Click the Exceptions button to allow or deny specific sites to store cookies on your computer, regardless of the global settings.
**Once you have done the above steps, reboot your computer/laptop.
Still having trouble?
A few other possibilities …
- Check your Security software settings. Unfortunately, some of the software that was designed to protect your computer can also make it more difficult to use. Some Security Suites use settings that block the acceptance of cookies from all sites except ones that you specifically allow … but sometimes they don’t bother to tell you that they’re doing this. Please check the documentation that came with your Security software or is on the Security vendor’s website to find out how to make adjustments to these settings (usually listed under “Privacy”).
- Try an alternate browser from list above. In most cases, cookie or security settings issues are browser specific and using a different browser will overcome the problem.
- Run an Anti-virus/Anti-Spyware check on your system. Malware can cause many web browser related issues.
Let me know if that works for ya!